BCD Travel: Business travellers satisfied with hotels, but seek better Wi-Fi and breakfast
New research from BCD Travel reveals that business travellers are largely satisfied with hotel policies and chosen partners, but at the same time highlight that certain aspects – such as slow internet and breakfast not being included – continue to cause frustration.
Most satisfied with hotel experience
In May 2025, BCD Travel conducted a survey among 1,035 business travellers from North America, Europe and the Asia-Pacific region. The results show:
- 70 % The respondent is satisfied with their companies' hotel policy.
- 69 % satisfied with the chosen hotel partners
- 19 % I have mixed feelings, and around 10 % Expressing dissatisfaction
Location and famous chains dominate
When choosing a hotel, key factors are:
- Location – 77 % passengers
- Employer policy – 56 %
- Price – 53 %
As many as 77% prefer hotel chains for their standardised service, while 73% return to the same hotel when revisiting a destination. Boutique hotels attract only 10% of respondents.
Digital tools lead reservations
Online booking tools (OBT) are used 84 % business travellers, while 20 per cent book directly via the hotel's website or app. Three-quarters use corporate credit cards, and virtual cards remain rare.
Benefits and main sources of dissatisfaction
The most used hotel amenities are:
- Wi-Fi (88 %)
- Breakfast (80 %)
- Restaurants, cafés and bars (61 %)
- Flexible check-in/out (47 %)
- Room service (22 %)
Main frustrations:
- Slow Wi-Fi (51 %)
- Breakfast not included in the price (41 %)
- Outdated interior (40 %)
- Uncomfortable beds (40 %)
Safety and sustainability – a challenge for industry
About 30 % passengers feel unsafe in the vicinity of the hotel, and 70 % double-lock their room doors.
Sustainable criteria rarely influence the decision – 49% rarely or never consider them, while 40% do not look at environmental features at all. Only 20% check certificates or emission reduction measures.
Sources
- BCD Travel News – Traveler Insights: Hotel booking trends (08.2025.)
