Travel Management Academy in Zagreb: a five-day training course for prospective and existing travel agents
From 23 to 27 November, Air Modul Basic is being held in Zagreb, a practical training course for working in the Amadeus reservation system. The programme is aimed at beginners as well as travel agency staff who wish to expand their knowledge of air travel.
Working in a travel agency requires much more than knowledge of destinations and travel offerings. Understanding airfares, booking procedures and global distribution systems (GDS) is an important part of day-to-day operations, especially for agents who deal with airline tickets.
It is precisely on these practical skills that it is based. Travel Management Academy, An educational programme held in Zagreb, aimed at individuals who wish to start a career in tourism or enhance their existing professional skills.
Next confirmed training, Air Module Basic (Amadeus Basic), It will take place from 23 to 27 November 2026 at the Travel & Technology Hub at 16 Gacka Street, Zagreb.
From searching for flights to issuing airline tickets
The programme comprises five days of intensive instruction, totalling 40 hours of theoretical and practical work.
Participants will become familiar with the basic functionalities of Amadeus, one of the leading global distribution systems used in travel agencies.
Training covers searching for available flights, making reservations, understanding airfare rules and the procedures for issuing airline tickets.
The emphasis is on practical tasks that enable participants to gain a better understanding of an air transport agent's day-to-day work.
The course is taught by lecturers with over 20 years' experience in the tourism and aviation industries.
Education tailored to different levels of knowledge.
Travel Management Academy is conceived as a system of separate educational modules. This approach allows participants to choose the area in which they wish to acquire new knowledge, without having to attend content they have already mastered.
The date for the Air Modul Basic programme, which is primarily aimed at beginners, has now been confirmed.
The training may be of interest to those planning to work for travel agencies, airlines or airports, as well as to existing employees who have not yet encountered reservation systems.
Knowledge of English is required to participate. Participants need their own laptop, and the organiser states that, with prior notice, it can provide one to those who do not have one.
Upon completion of the training, a test is held to verify the knowledge acquired. Participants receive a certificate of completion of the programme issued by Ulix, a travel agency accredited by IATA.
Practical knowledge is also important for travel agencies.
For travel agencies, training new employees often represents an additional burden on more experienced agents, especially when it comes to working with GDS systems.
Structured programmes such as Air Modul Basic can help new employees to acquire basic terminology, understand booking processes and familiarise themselves with airfare rules before working independently.
Such training can also be beneficial for agencies looking to expand their business into selling airline tickets or to further train employees already working in other tourism segments.
However, the completion of the basic programme marks the beginning of practical training, not a substitute for the experience gained through day-to-day work.
Date, price and registration
Air Modul Basic has been held since 23 to 27 November 2026., every day from 8 am to 4 pm, at the Travel & Technology Hub in Zagreb.
The training fee is available on request, and the organiser offers a 50 per cent discount to students, unemployed persons and pensioners. An instalment payment plan is also available.
Interested participants can find further information about the programme, the cost and how to apply on the official website. Travel Management Academy.
