{"id":12831,"date":"2026-10-05T09:08:08","date_gmt":"2026-10-05T07:08:08","guid":{"rendered":"https:\/\/tragento.com\/?p=12831"},"modified":"2026-10-05T09:08:10","modified_gmt":"2026-10-05T07:08:10","slug":"als-der-gast-an-der-rezeption-des-hotels-eintrifft-fuhrt-ein-virtueller-gastgeber-die-gaste-durch-den-check-in","status":"publish","type":"post","link":"https:\/\/tragento.com\/de\/ai-je-stigao-na-hotelsku-recepciju-u-becu-virtualni-domacin-vodi-goste-kroz-check-in\/","title":{"rendered":"AI ist in der Hotelrezeption angekommen: In Wien f\u00fchrt der virtuelle Gastgeber die G\u00e4ste durch den Check-in."},"content":{"rendered":"<p class=\"wp-block-paragraph\">Das neue Hotel Schani Naschmarkt in Wien ist einer der ersten konkreten europ\u00e4ischen Beispiele, in denen ein KI-Avatar Teil der t\u00e4glichen Arbeit der Rezeption wird. Die Technologie begleitet den Gast w\u00e4hrend des Check-ins, beantwortet Fragen und verbindet digitale Dienstleistungen mit den Hotel-Systemen.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Anstatt eines weiteren Chatbots, der auf der Hotel-Website verborgen war, brachte Schani Hotels die K\u00fcnstliche Intelligenz vor die G\u00e4ste.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Das Hotel Schani Naschmarkt, das am 23. September im sechsten Bezirk von Wien er\u00f6ffnet wurde, verf\u00fcgt \u00fcber 90 Zimmer und z\u00e4hlt zu seinen technologischen Neuheiten einen digitalen Concierge, der im Rahmen einer Zusammenarbeit mit Fraunhofer IAO entwickelt wurde.<\/p>\n\n\n\n<h2 id=\"h-ai-avatar-preuzima-dio-posla-recepcije\" class=\"wp-block-heading\">Ein KI-Avatar \u00fcbernimmt einen Teil der Rezeptionst\u00e4tigkeiten<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Der Gast kann \u00fcber den Bildschirm den gesamten Anmeldevorgang durchlaufen. Das System erm\u00f6glicht die Eingabe pers\u00f6nlicher und identifizierbarer Daten, die \u00dcberpr\u00fcfung des Kontos und der Abrechnungsadresse sowie die Ausgabe des Zimmerschl\u00fcssels.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/tragento.com\/de\/die-rolle-der-technologie-fur-das-gasteerlebnis-im-modernen-hotelmanagement\/\" data-type=\"post\" data-id=\"6716\">Der virtuelle Gastgeber<\/a> bleibt auch nach dem Check-in verf\u00fcgbar. Er kann Fragen zu Fr\u00fchst\u00fcck, WLAN, Parkm\u00f6glichkeiten, Zimmerreinigung oder Check-out beantworten und Informationen \u00fcber Wien anbieten. G\u00e4ste k\u00f6nnen au\u00dferdem Leistungen wie Fr\u00fchst\u00fcck oder einen sp\u00e4ten Check-out hinzuf\u00fcgen und kostenpflichtige Extras direkt mit ihrer Buchung verkn\u00fcpfen.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Das Fraunhofer IAO betrachtet das Projekt als Test f\u00fcr die tats\u00e4chliche Interaktion zwischen G\u00e4sten und KI-Systemen. Die Forscher betonen dabei, dass das Ergebnis nicht nur von der Qualit\u00e4t der k\u00fcnstlichen Intelligenz abh\u00e4ngen wird. Entscheidend wird die Integration in die bestehenden Hotelprozesse sowie das Vertrauen der G\u00e4ste und die Datensicherheit sein.<\/p>\n\n\n\n<h2 id=\"h-hoteli-zele-automatizirati-rutinu-a-ne-gostoprimstvo\" class=\"wp-block-heading\">Die Hotels wollen die Routine automatisieren, nicht die Gastfreundschaft.<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Das Wiener Beispiel ist Teil eines umfassenderen Wandels in der Hoteltechnologie.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Im fr\u00fchen Oktober stellte Mews ein System vor, das die Kommunikation \u00fcber WhatsApp, SMS, Booking.com, Expedia und das Hotelportal vereint. Laut Angaben des Unternehmens kann sein KI-System automatische Antworten auf etwa 80 Prozent der routinem\u00e4\u00dfigen Fragen der G\u00e4ste geben.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Die Branche ist jedoch noch weit von einer vollst\u00e4ndigen Automatisierung entfernt. Eine neue Studie von <a href=\"https:\/\/rategain.com\/press-release\/state-of-distribution-2026-launch\">RateGain, NYU und HEDNA,<\/a> die auf Daten von mehr als 270 Hotelmarken und 58.000 Betrieben basiert, zeigt, dass mehr als die H\u00e4lfte der Hotels generative KI bereits nutzt oder anschafft. Weniger als zehn Prozent verzeichnen jedoch eine Verringerung der manuellen Arbeit um mehr als 30 Prozent.<\/p>\n\n\n\n<h2 id=\"h-sto-se-mijenja-za-goste-i-turisticke-posrednike\" class=\"wp-block-heading\">Was \u00e4ndert sich f\u00fcr G\u00e4ste und Reisevermittler?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">F\u00fcr G\u00e4ste ist die Ver\u00e4nderung vor allem nach der Buchung wichtig. Ein immer gr\u00f6\u00dferer Teil der Kommunikation mit Reisenden kann von der klassischen Rezeption in das digitale \u00d6kosystem des Hotels verlagert werden.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Dies er\u00f6ffnet Raum f\u00fcr einen schnelleren Check-in, eine einfachere Buchung zus\u00e4tzlicher Dienstleistungen und weniger operative Anfragen. F\u00fcr die Reiseb\u00fcros wird es jedoch noch wichtiger, zu wissen, welche Post-Buchungskommunikation das Hotel an den gemeinsamen Kunden sendet und wer die Beziehung zum Gast nach der best\u00e4tigten Buchung kontrolliert.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Genau dieser Teil k\u00f6nnte wichtiger sein als der eigentliche KI-Avatar. <a href=\"https:\/\/tragento.com\/de\/kategorie\/gastfreundschaft\/\" data-type=\"category\" data-id=\"521\">Hotelzimmer<\/a> K\u00fcnstliche Intelligenz bewegt sich allm\u00e4hlich von der Beantwortung von Fragen hin zu der Steuerung konkreter Schritte w\u00e4hrend des Aufenthalts.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>","protected":false},"excerpt":{"rendered":"<p>Novi Hotel Schani Naschmarkt u Be\u010du me\u0111u prvim je konkretnim europskim primjerima u kojima AI avatar postaje dio svakodnevnog rada recepcije. Tehnologija gosta prati kroz check-in, odgovara na pitanja i povezuje digitalne usluge s hotelskim sustavima. Umjesto jo\u0161 jednog chatbota skrivenog na hotelskoj web-stranici, Schani&#8230;<\/p>","protected":false},"author":2,"featured_media":7901,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_tragento_display_category":521,"footnotes":"","rank_math_title":"","rank_math_description":"","rank_math_focus_keyword":"","_aioseop_title":"","_aioseop_description":""},"categories":[521,125,89],"tags":[68,91,77],"class_list":["post-12831","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-hospitality","category-hotel-resorts","category-vijesti","tag-ai","tag-hotels","tag-trendovi-2026"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.5 (Yoast SEO v28.6) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>AI je stigao na hotelsku recepciju i promijenio uslugu - Tragento<\/title>\n<meta name=\"description\" content=\"Otkrijte kako je AI je 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